Hate is probably the understatement of the century. I went in to the Virgin shop on Monday, coz my phone’s being a complete wanker. The touch screen lags and the port for the charger is buggered so it won’t charge and I can’t plug it into the laptop. They said to me “Yeah I can see the lagging. Come back on Wednesday coz our customer services isn’t open today. They should be able to replace it coz it’s still under the manufacturer’s warranty”
So, I went back on Wednesday. I had to call customer services from their line and explain the problem. They told me: “You have to go onto the Samsung website and update the phone’s software. It’ll fix the lagging and the charging problem.” Yeah right. So I went home and done what I was told. It didn’t work. I kept losing the connection between the computer and the phone, because of the port. Funnily enough.
So, I called them today. And they say to me: “You need to call Samsung because it is a charging problem which is not covered under the warranty.”
FUCK YOU VIRGIN! How can a problem with the phone not be covered under the warranty? And it lags. Surely that is under the warranty so fix my fucking phone!